Business Services & BPO
We provide and develop superior insight to the winning business models in complex, people-oriented businesses - often the subject of multi-year outsourcing contracts, a complicated arena with many examples of failure.
At OC&C, we work with public and private clients in five key areas:
- Infrastructure services including Facilities Management, Construction, Building Products, Social Housing (eg repair and maintenance work) and Waste Management
- Business Process Outsourcing services such as legal services, claims management, HR and recruitment services
- B2B2C services, eg Automotive services such as breakdown recovery, meter-reading, ‘High Street’ services (eg pets, dentistry, funeral services), or B2G services such as Healthcare
- Speciality Finance services, including debt collection, rent-to-buy, pawnbroking and bailiff work
We offer highly experienced, specialist teams that lead the market in developing strategy and commercial effectiveness for service organisations.